tag:status.voleer.com,2005:/historyVoleer Status Page Status - Incident History2024-03-29T05:23:03ZVoleer Status Pagetag:status.voleer.com,2005:Incident/76956792021-08-06T04:08:22Z2021-08-06T04:15:23ZVoleer Workspace Files Inaccessible<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>04:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>03:46</var> UTC</small><br><strong>Identified</strong> - Our engineer team has identified the issue and is working on a fix to resolve the issue.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>03:22</var> UTC</small><br><strong>Investigating</strong> - Our engineering team has been alerted that Voleer Workspace Files are currently inaccessible. We have assigned the engineering team and started the investigation. We are working to resolve the issue as soon as possible and will provide an update once Voleer Workspace Files functionality is restored.</p>tag:status.voleer.com,2005:Incident/76945842021-08-06T00:22:07Z2021-08-06T00:22:07ZDashboards Inaccessible<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>00:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>00:19</var> UTC</small><br><strong>Update</strong> - The engineer team has applied the fix and Voleer Dashboards are accessible.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>00:12</var> UTC</small><br><strong>Update</strong> - Our engineering team has been alerted that Voleer Dashboards are currently inaccessible. We are working to resolve the issue as soon as possible and will provide an update once Dashboard functionality is restored.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>00:06</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.voleer.com,2005:Incident/73851782021-07-02T03:19:56Z2021-07-02T03:19:56ZWeb Applications Inaccessible<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>03:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:40</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>02:36</var> UTC</small><br><strong>Investigating</strong> - We have received alerts that all Voleer services are inaccessible since ~18:07 PST. Our team is investigating and will provide an update as soon as possible.</p>tag:status.voleer.com,2005:Incident/65886542021-03-21T19:33:40Z2021-03-22T23:21:34ZThis is an example incident<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>